Last Updated: June 12, 2026

Version: 1.0

At Pointures, excellence does not end with the artisanal crafting of our shoes. It extends through every service and every attention we bring to you daily. This reference document brings together the standards of our exchange and return service, as well as the valuable care advice provided by our master bootmakers to ensure the longevity of your exceptional pieces.

To allow you to find the perfect fit with complete confidence, we have established a return ecosystem designed for your comfort and peace of mind.

You have a 14-calendar-day reflection period from the date of receipt of your order to request a size exchange or a full refund. To be accepted by our inspection workshops, returned items must strictly comply with the following integrity criteria:

• Preparation: Gently place the shoes back into their cotton pouches, then arrange them within the Pointures box with the tissue paper.
• Packaging: Use the original box for the return transport, securely sealed by you.
• Return Request: Contact us at bonjour@pointures.art to request a return label, specifying your order number (*).
• Shipping: Drop off your package at the carrier.

(*) Important Note: > * For an exchange, the return is free of charge if shipped from Metropolitan France; otherwise, return costs are the responsibility of the customer.For a refund  request, return costs are the responsibility of the customer.

Taking care of your pair means extending its lifespan and preserving its character over time.

Our models are  crafted from carefully selected materials that require regular maintenance to retain their appearance and properties.

For suede leathers, we recommend regular brushing using a suitable brush.

Gently brush the material in different directions to remove dust and restore the leather's texture without damaging it.

Avoid using water or harsh products that could alter its appearance.

Before the first use, apply a waterproofing spray suitable for the materials featured on your pair.

Reapply regularly, especially after prolonged exposure to rain or after cleaning.

This protection helps limit the penetration of water and dirt, permanently preserving the materials.

Keep your pair in a dry place, away from direct light and moisture.

The use of shoe trees is recommended to preserve the volume and silhouette of the shoe over time.

In case of moisture, let your pair dry at room temperature.

Avoid any source of direct heat (radiator, hairdryer, fireplace, or prolonged sun exposure) which could alter the materials, adhesives, and structure of the shoe.