Last updated: June 12, 2026

Version: 1.0

1.1 These general terms and conditions of sale and service (hereinafter the "GTCSS") apply to any supply of products (hereinafter the "Products") and services (hereinafter the "Service(s)") provided by the company Pointures, a simplified joint-stock company with a sole shareholder (société par actions simplifiée unipersonnelle), registered in the Toulouse Trade and Companies Register under number 831 006 309, whose registered office is located at 8 rue du Canard, 31000 Toulouse, France (hereinafter "Pointures SAS") to any customer of the Products and Services (hereinafter the "Customer"), whether a professional (hereinafter the "Professional Customer") or a consumer (hereinafter the "Consumer Customer"), as these terms are defined by the provisions of the French Consumer Code. Pointures SAS and the Customer shall hereinafter be referred to individually as the "Party" or collectively as the "Parties."

1.2 Any order for Products or Services by the Customer from Pointures SAS (hereinafter the "Order(s)") implies the Customer's full and unreserved acceptance of the GTCSS.

1.3 The GTCSS may be modified at any time. The applicable version is the one in force on the date of the Order, and this version remains applicable for the duration necessary for the provision of the Products and Services subject to the Order, until the expiry of the warranties and obligations owed by Pointures SAS.

2.1 Pointures SAS is dedicated to the sale of shoes under the POINTURES brand, the art of customizing its shoes, and the introduction to shoemaking techniques.

2.2 Shoe Sale. Pointures SAS offers the sale of its shoes under the POINTURES brand (hereinafter "POINTURES Standard Product") and the custom manufacturing of its models (hereinafter "Bespoke POINTURES Shoe Manufacturing").

2.3 POINTURES Shoe Customization Service. Pointures SAS offers a shoe customization service (hereinafter "POINTURES Bespoke Service"). As part of this Service, Pointures SAS also provides an introduction to shoemaking techniques (hereinafter "Shoemaker Initiation Service").

The Customer is responsible for purchasing the POINTURES shoes they wish to have customized. The Customer guarantees that the shoes provided are authentic, legally acquired, and that they hold the rights and authorizations required to have the Service performed. The Customer refrains from any commercial or economic use, direct or indirect, of the customized shoes, which they agree to use exclusively for private and personal purposes. In particular, the Customer prohibits any resale of the shoes or reproduction for professional and/or commercial purposes.

2.4 Research and Development Service. Pointures SAS offers research and development services in collaboration with other brands (hereinafter "R&D Services").

3.1 Order Process. The Order process for Products and Services is carried out through the website's online store, except for the R&D Service and Bespoke POINTURES Shoe Manufacturing, for which contact is established by telephone or email. For the R&D Service, upon receipt of the Customer's request and its validation by Pointures SAS, a quote is issued by Pointures SAS. This quote must be signed and approved by the Customer.

3.2 Order Validation. For the R&D Service and Bespoke POINTURES Shoe Manufacturing, the Order is final after written validation by the Customer of the quote specifying the price of the Service or, where applicable, the methods for determining the price, the characteristics of the ordered service, and the execution timeframe. The validation of the quote by the Customer implies full and unreserved acceptance by the Customer of:

• These GTCSS accompanying the quote,
• Where applicable, the special terms of sale and service specified on the quote. In the event of a contradiction between the special terms and the general terms, the former shall prevail.

Any order placed through the online store is validated and finalized by online payment.

3.3 Invalidity of Reservations. Any reservation made by the Customer in writing or orally to the GTCSS, the quote, and/or the special terms shall be null and void unless expressly agreed in writing by Pointures SAS.

4.1 Order Prices. Unless otherwise stipulated, Orders are invoiced according to the rate indicated on the signed quote or validated by online payment. All Orders are payable in euros. The prices of the Products and Services will be those in force on the date of the Customer's Order.

4.2 Payment. The amount of the Order must be paid by the Customer to Pointures SAS at the time of the Order or upon receipt of the invoice for R&D Services and Bespoke POINTURES Shoe Manufacturing. Any payment made by the Customer to Pointures SAS shall not be considered a deposit (arrhes).

4.3 Payment Methods. Payment terms are specified in the quote or on the online store depending on the product or Service purchased.

4.4 Late Payments. In the event of late payment, Pointures SAS may suspend all current Orders. Any sum unpaid on the due date appearing on the invoice automatically results in the application of penalties equal to three times the legal interest rate applicable on the date the debt becomes due, and the payment of a recovery costs indemnity of forty euros.

5.1 Performance Deadlines. For Bespoke POINTURES Shoe Manufacturing, manufacturing times vary depending on the complexity of the project and the Customer's specifications. The Customer is informed and accepts that this manufacturing time is a minimum of three (3) months from payment or, where applicable, the timeframe indicated on the quote validated by the Customer.

5.2 Collection of Orders. At the Customer's request, the shoes subject to the Order may be collected from the store located at the address indicated in the header hereof, subject to full payment of the price.

5.3 Delivery of Orders. At the Customer's request, the shoes subject to the Order may be delivered to the address provided by the Customer when ordering, subject to full payment of the price. Orders are delivered worldwide. Delivery is deemed to have taken place when the Orders are made available to the Customer by the carrier at the address indicated by the Customer or at the pickup point, in the Customer's absence. In the event of non-collection of the Order by the Customer and if a reshipment proves necessary, the additional costs related to the reshipment of the Order shall be borne by the Customer.

If delivery requires an appointment to be made by the Customer with the carrier, Pointures SAS cannot be held responsible for a delivery delay due exclusively to the Customer's unavailability. Pointures SAS undertakes to dispatch Orders without undue delay and at the latest thirty days after the date of full payment of the Order by the Customer.

5.4 Delivery Costs, Taxes, and Customs Duties. In the event of delivery of the Order, delivery costs are added to the price of the Order. These delivery costs are the exclusive responsibility of the Customer.

5.5 Deliveries Outside Metropolitan France. In the event of delivery of the Order abroad, additional taxes and fees, such as customs duties, may be added to the price of the Order and delivery costs. In the case of a delivery outside metropolitan France, the delivery costs paid for the Order do not include customs duties and any additional taxes, which are the exclusive responsibility of the Customer. Pointures SAS does not calculate or communicate the amount of these additional costs. The amount of these taxes depends on the destination country; the Customer must contact the local authorities to find out the amount of these taxes and fees inherent to the importation of products. Due to factors beyond the control of Pointures SAS, resulting in particular from carriers and applicable regulations, delivery times may be extended for these deliveries.

5.6 POINTURES Bespoke Service and Shoemaker Initiation Service. The POINTURES Bespoke Service and Shoemaker Initiation Service will be provided on the date and in the format agreed between the Parties. Pointures SAS reserves the right to cancel said Services, notably based on the number of participants or in the event of physical or material impossibility. In the event of cancellation by Pointures SAS, another date will be proposed to the Customer. If no date is convenient, Pointures SAS will refund the amount paid by the Customer.

6.1 Absence of Right of Withdrawal for Customized Products. In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal is excluded for Bespoke POINTURES Shoe Manufacturing services executed according to the Customer's specifications. Orders for POINTURES shoes carried out under Bespoke POINTURES Shoe Manufacturing, in accordance with Article 2.2 of these GTCSS, cannot therefore be subject to withdrawal.

6.2 Right of Withdrawal for Shoe Sales, POINTURES Bespoke Service, and Shoemaker Initiation Service. The Consumer Customer has a right of withdrawal of fourteen (14) clear days, without justification or reason, from the date of the Order (date of validation of the quote). The Consumer Customer can exercise their right of withdrawal by completing the withdrawal form reproduced in these GTCSS. The Consumer Customer can also make their withdrawal request in an unambiguous statement addressed to Pointures SAS at the contact details listed in Article 15 "Contact".

In the event of definitive cancellation by the Customer after the expiry of the fourteen (14) day withdrawal period from the Order, no refund will be made. However, the right of withdrawal cannot be exercised once the Services have been fully performed or have started to be performed by Pointures SAS, with the Consumer Customer's agreement and acknowledgment of the loss of the right of withdrawal, before the expiry of the fourteen (14) day period.

WITHDRAWAL FORM

To the attention of:

Pointures

8 rue du Canard

31000 Toulouse, France

I / We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the property/service below:

• Product/Service ordered on: .........................................................................
• Product received on: ..........................................................................
• Order Number: .............................................................
• Name of Buyer(s): ..........................................................................
• Address of Buyer(s): ..........................................................................
• Signature of Buyer(s) (only if this form is notified on paper):
• Date: ..........................................................................
  (*) Delete as appropriate.

7.1 POINTURES Bespoke Products and POINTURES Standard Products remain the property of Pointures SAS until full collection of the price. The risk of loss or damage is transferred to the Customer at the moment they take physical possession of them. No POINTURES Bespoke Products or POINTURES Standard Products are handed over to the Customer before full payment of the price agreed upon in Article 4.2. In the event of early handover, Pointures SAS retains ownership of the POINTURES Bespoke Products and POINTURES Standard Products until full collection of the price.

8.1 Legal Warranty of Conformity (Consumer Customer). Pointures SAS is liable for lack of conformity of POINTURES Bespoke Products and POINTURES Standard Products under the contract pursuant to Articles L.217-4 to L.217-16 of the French Consumer Code. The POINTURES Bespoke Service and the R&D Service are not covered by the legal warranty of conformity. The Consumer Customer can implement the legal warranty of conformity provided by Pointures SAS under the conditions below, in accordance with the Appendix to Article D. 211-2 of the French Consumer Code:

Appendix to Article D. 211-2 of the French Consumer Code

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

When the sales contract for the goods provides for the supply of digital content or a digital service continuously for a duration exceeding two years, the legal warranty applies to this digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.

The legal warranty of conformity implies an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal warranty of conformity gives the consumer the right to the repair or replacement of the goods within thirty days following their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund against restitution of the goods, if:

1. The professional refuses to repair or replace the goods;
2. The repair or replacement of the goods takes place after a period of thirty days;
3. The repair or replacement of the goods causes a major inconvenience to the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods;
4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to the rescission of the contract when the lack of conformity is so serious that it justifies the price reduction or rescission of the contract being immediate. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to the rescission of the sale if the lack of conformity is minor.

Any period of immobilization of the goods for the purpose of their repair or replacement suspends the warranty that remained to run until the delivery of the repaired goods.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who obstructs the implementation of the legal warranty of conformity in bad faith incurs a civil fine of a maximum amount of 300,000 euros, which may be increased up to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the goods are kept or a full refund against restitution of the goods.

8.2 Legal Warranty Against Hidden Defects. Pointures SAS is bound by the legal warranty against hidden defects in accordance with Article 1641 of the French Civil Code. The Customer may implement the warranty against hidden defects within a period of two years from the discovery of the defect, it being up to the Customer to prove in particular the existence of the defect at the time of purchase, its hidden nature, and that it renders the Standard Product unusable. The legal warranty against hidden defects applies to POINTURES Standard Products and POINTURES Bespoke Products.

9.1 Liability of Pointures SAS. Pointures SAS provides Products that comply with the specifications provided in the quote. Regarding the Services, Pointures SAS is bound by an obligation of means to perform the Services in accordance with the quote or the Order. In this respect, Pointures SAS will bear the consequences of damages directly attributable to it, resulting from the non-conformity of the Product or Service to the contract, and likely to be caused to the Customer.

9.2 Customer's Liability. Pointures SAS cannot be held responsible for the consequences resulting from an error in specification made by the Customer when ordering. It is the Customer's responsibility to ensure the compliance of their specifications before validating the Order.

The Customer is responsible for the use of the Products and Service deliverables after their delivery by Pointures SAS in accordance with the Order. Any use not in accordance with normal and expected use causing any damage whatsoever to the Customer or to any third party shall not give rise to compensation from Pointures SAS.

10.1 Intellectual Property Rights of Pointures SAS. All content created by Pointures SAS within the framework of the Services is the intellectual property of Pointures SAS ("Content"). The Content created by Pointures SAS includes, in particular, trademarks, shoe models, whether bespoke or standard, as well as textual, graphic, and figurative elements, including notably patterns, designs, images, etc., and their combination with each other.

The Customer acquires a personal, non-commercial, and non-exclusive right to use the Content created by Pointures SAS, without any right of exploitation, reproduction, or distribution. Any exploitation, reproduction, or representation of all or part of the Content created by Pointures SAS is prohibited. The Customer refrains in particular from any commercial exploitation and/or offering for sale, exportation or importation, whether free of charge or for consideration, of all or part of the Content created by Pointures SAS on pairs of shoes or on any other object or material or immaterial medium. The customer refrains from registering or causing to be registered any intellectual and industrial property rights or any other proprietary right on all or part of the Content created by Pointures SAS, in France or abroad.

11.1 Communication. Pointures SAS reserves the right to take photographs, videos, and publish images of the Products and results of the Services, including customized shoes within the framework of the POINTURES Bespoke Service, for communication and promotional purposes (social networks, website, etc.). The Customer accepts this use by Pointures SAS. If they wish to oppose it, the Customer shall inform Pointures SAS.

The Customer, if a natural person, expressly authorizes Pointures SAS to use photographs representing them taken within the framework of the Services rendered by Pointures SAS. Under the right to one's image (likeness rights), the Customer authorizes Pointures SAS to use these photographs for communication and promotion purposes for its Products and Services, particularly on social networks and commercial documentation. The Customer may refuse the use of their image, in which case they must inform Pointures SAS.

The Customer, if a legal entity, undertakes to request from the natural persons who participate in the Service their express and written authorization for the use by Pointures SAS of photographs representing them taken within the framework of the Services. The Customer shall inform Pointures SAS of the persons who have expressly accepted this use of the right to image under the conditions provided in the preceding paragraph and those who have refused.

11.2 Right to Use the Customer's Name and Trademark. The Customer accepts that Pointures SAS may mention their identity as well as their trademark exclusively for the purpose of informing about their collaboration in commercial communications.

12.1 Performance of the Contract. Pointures SAS undertakes to comply with the legal provisions applicable to the processing of Customers' personal data resulting in particular from Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). Pointures SAS processes Customers' personal data solely for the purposes of performing the ordered service. The legal basis for the processing is the performance of the contract concluded with the Customer. Data is kept for the duration of the service as well as for a period of five years from the end of the service, equivalent to the legal limitation period.

The Customer can access their data, rectify it, request its erasure, or exercise their right to restrict the processing of their data by sending their request to Pointures SAS, 8 rue du Canard, 31000 TOULOUSE or by email to bonjour@pointures.art. If the data subject considers, after contacting Pointures SAS, that their rights are not being respected, they can submit a complaint to the CNIL. Unless the Customer objects, Pointures SAS may send the Customer electronic communications informing them of news from Pointures SAS. The Customer may object at any time to receiving communications by clicking on the link provided for this purpose at the bottom of the communication page.

12.2 Commercial Prospecting. On the quote or upon ordering, by ticking the box provided for this purpose, the Customer agrees to receive communications for commercial prospecting purposes. Pointures SAS processes Customers' personal data as the data controller. The Customer's personal data is used for commercial prospecting purposes. The Customer may withdraw their consent by sending their request to the following address: bonjour@pointures.art. To learn more about the management of their personal data by Pointures SAS and the exercise of their rights, in particular their right to withdraw, at any time, their consent to receive our communications for commercial prospecting purposes by email, the Customer can refer to the Appendix "Processing Sheet – Prospecting Data."

13.1 Applicable Law. These general terms and conditions of sale and service are governed by French law.

13.2 Competent Jurisdiction. In the event of a dispute or claim, the Parties undertake to seek an amicable solution. Failing agreement, the dispute will be brought before the competent courts of the jurisdiction of the registered office of Pointures SAS in the event of disputes with a Professional Customer, or before the competent jurisdictions of the registered office of Pointures SAS or before the jurisdictions of the place where the Customer resided at the time of the conclusion of the order or the occurrence of the harmful event, at the choice of the customer, in the event of a dispute with a Consumer Customer.

13.3 Mediation. In accordance with the provisions of the French Consumer Code relating to the amicable settlement of disputes, Pointures SAS adheres to the Center for Consumer Mediation of Justice Conciliators (Centre de la Médiation de la Consommation des Conciliateurs de Justice), whose contact details are as follows:

CM2C

49 Rue de Ponthieu

75008 Paris

Contact: 01 89 47 00 14

Email address: cm2c@cm2c.net

After prior written approach by consumers to Pointures SAS, the mediator's service may be referred to for any consumer dispute whose settlement has not succeeded. To know the terms of referral to the mediator, visit https://www.cm2c.net/.

For any information regarding your order, you can contact Pointures SAS:

• By telephone: +33(0)5.67.00.47.33
• By email: bonjour@pointures.art
• By postal mail: Pointures SAS, 8 rue du Canard, 31000 TOULOUSE

Appendix: Information Concerning the Processing of Personal Data for Prospecting Purposes

➢ Data Controller of your personal data: Pointures SAS, 8 rue du Canard, 31000 Toulouse.

➢ Purpose and legal basis:

The processing of your data is intended for sending emails for commercial prospecting purposes from Pointures SAS,

The legal basis for processing is your consent (Article 6.1.a of the GDPR).

➢ Categories of personal data processed: title, last name, first name, professional address, phone number, professional email address, date of subscription.

➢ Categories of recipients of your data:

Direction / Management

Communication services

➢ Data retention period:

Data processed for sending emails for commercial prospecting communications (excluding newsletter): three (3) years from the end of the contractual relationship, unless you exercise your right of withdrawal.

Your rights: At any time, if you no longer wish to receive our communications for commercial prospecting purposes by email (exercise of your right of withdrawal), simply unsubscribe from these communications via the link provided for this purpose in the email received or make your request by writing to the email address bonjour@pointures.art. You can withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of the processing of your data up to the date of this withdrawal. You can access your data, rectify it, or have it erased. You also have a right to portability and a right to restrict the processing of your data. To exercise these rights or for any questions about the processing of your data by Pointures SAS, you can contact us at bonjour@pointures.art. If you consider, after contacting us, that your rights are not being respected, you can submit a complaint to the CNIL, www.cnil.fr.